Life outside the office
What’s the most rewarding aspect of your job?
The most rewarding aspect of my job is the opportunity to be part of a team that is making a positive impact on society and people’s lives.
What’s the best advice you’ve ever received?
The best advice I have received is to be true to yourself and your values.
What’s the last book you read that you couldn’t put down?
I recently read “The Inner Game of Tennis” by W. Timothy Gallwey. It’s a book about the mental game that applies not just to tennis but to life in general.
What’s your favorite hobby?
My favorite hobby is golf. It’s a great way to relax and get some exercise while enjoying the outdoors.
What’s your favorite travel destination?
My favorite travel destination is Spain. It’s where I was born and where I feel most at home.
What’s your go-to stress relief technique?
My go-to stress relief technique is to go for a run or do some yoga. Exercise helps me clear my mind and focus on the present moment.
What’s the last thing you do before going to bed?
The last thing I do before going to bed is to read a book or listen to music. It helps me unwind and relax before going to sleep.
What’s one thing you wish you had more time for?
One thing I wish I had more time for is spending time with my family and friends.
What’s your favorite way to spend a day off?
My favorite way to spend a day off is to go for a hike in nature or relax at home with a good book.
How do you define success?
I define success as achieving your goals and making a positive impact on the world. It’s not just about financial success but also about leaving a legacy that benefits others.
What’s your mantra or philosophy that you live by?
My mantra is “stay true to yourself and never stop learning.” I believe that it’s important to be authentic and always be open to new ideas and experiences.
What’s the most important lesson you’ve learned in your career?
The most important lesson I’ve learned in my career is the value of resilience and perseverance. No matter how many obstacles you face, it’s important to keep pushing forward and never give up.
What’s one piece of advice you’d give to aspiring leaders?
One piece of advice I’d give to aspiring leaders is to surround yourself with a strong team and listen to their feedback. It’s important to have diverse perspectives and to be open to new ideas.
What’s the biggest challenge you see facing business leaders today?
The biggest challenge I see facing business leaders today is the pace of change. The world is constantly evolving, and it’s important to stay ahead of the curve and adapt to new trends and technologies.
What’s the next big thing on your agenda?
The next big thing on my agenda is to continue driving innovation and growth at Santander. We have a lot of exciting projects in the pipeline, and I’m looking forward to seeing them come to fruition.
What’s the legacy you hope to leave behind?
The legacy I hope to leave behind is one of transformation and impact. I want to be remembered as a leader who made a positive difference in the world and inspired others to do the same.
What’s one thing people would be surprised to know about you?
One thing people would be surprised to know about me is that I’m a big fan of rock music. I love going to concerts and listening to classic rock bands.
What’s the best piece of career advice you’ve received?
The best piece of career advice I’ve received is to always be open to new opportunities and to never be afraid to take risks. It’s important to challenge yourself and step out of your comfort zone in order to grow and succeed.
What’s your favorite way to unwind after a long day?
My favorite way to unwind after a long day is to spend time with my family and friends. Whether it’s going out for dinner or just relaxing at home, being around the people I love helps me recharge and de-stress.
What’s the most important quality you look for in a colleague or team member?
The most important quality I look for in a colleague or team member is integrity. I believe it’s crucial to work with people who are honest, ethical, and trustworthy.
What’s the best way to build a strong company culture?
The best way to build a strong company culture is to lead by example. As a leader, it’s important to embody the values and behaviors you want to see in your team. By setting a positive tone and fostering a sense of community and collaboration, you can create a culture of trust and respect that motivates employees to do their best work.
What’s the most important lesson you’ve learned about leadership?
The most important lesson I’ve learned about leadership is that it’s not about being the smartest person in the room or having all the answers. It’s about empowering others, building strong relationships, and creating a shared vision that inspires people to work together towards a common goal.
What’s the best way to stay motivated and inspired in your work?
The best way to stay motivated and inspired in my work is to focus on the bigger picture and remind myself of the impact I’m making. By staying connected to my purpose and values, I can stay energized and committed to achieving my goals.
What’s the greatest challenge you’ve faced in your career?
The greatest challenge I’ve faced in my career is overcoming self-doubt and imposter syndrome. As a woman in a male-dominated industry, I’ve had to work hard to prove myself and build my confidence. It’s been a long journey, but I’ve learned to trust in my abilities and embrace my unique perspective.
What’s the most valuable lesson you’ve learned from a mentor or role model?
The most valuable lesson I’ve learned from a mentor is the importance of resilience and perseverance. No matter how many setbacks you face, it’s important to keep pushing forward and never give up on your dreams. By staying focused and determined, you can overcome any obstacle and achieve success.
What’s the best way to handle failure or setbacks in your career?
The best way to handle failure or setbacks in your career is to see them as learning opportunities. Every challenge you face is a chance to grow and improve, so it’s important to approach them with a positive attitude and a willingness to adapt. By staying resilient and maintaining a growth mindset, you can turn setbacks into stepping stones towards success.
What’s one piece of advice you’d give to your younger self?
One piece of advice I’d give to my younger self is to trust in your instincts and believe in yourself. It’s easy to doubt your abilities and second-guess your decisions, but it’s important to have confidence in your choices and stay true to your values. By staying true to yourself and following your passion, you can achieve anything you set your mind to.
What’s the best way to foster creativity and innovation in your team?
The best way to foster creativity and innovation in your team is to create a culture of psychological safety and encourage experimentation. By providing a safe space for team members to share their ideas and take risks, you can spark creativity and drive innovation. It’s important to celebrate failure as a learning opportunity and reward bold thinking, even if it doesn’t always lead to success.
What’s the most important quality for a leader to have in today’s fast-paced business environment?
The most important quality for a leader to have in today’s fast-paced business environment is adaptability. The world is constantly changing, and it’s crucial for leaders to be flexible and agile in their approach. By staying open to new ideas and willing to pivot when necessary, you can lead your team through any challenge and drive continued growth and success.
What’s the most important lesson you’ve learned about building a successful team?
The most important lesson I’ve learned about building a successful team is the value of diversity and inclusion. By bringing together people with different backgrounds, perspectives, and skills, you can create a team that is innovative, dynamic, and resilient. It’s important to foster a culture of respect and collaboration that values the unique contributions of every team member and empowers them to do their best work.
What’s the best way to empower your team and foster their professional growth?
The best way to empower your team and foster their professional growth is to provide them with opportunities for learning, development, and advancement. By investing in their skills and supporting their career goals, you can help your team members reach their full potential and contribute to the success of your organization. It’s important to provide mentorship, coaching, and feedback to help them grow and thrive in their roles.
What’s the most important lesson you’ve learned about building a successful career?
The most important lesson I’ve learned about building a successful career is the value of hard work, perseverance, and continuous learning. Success doesn’t happen overnight; it takes dedication, resilience, and a willingness to adapt to new challenges and opportunities. By staying committed to your goals and staying open to new experiences, you can build a fulfilling and impactful career that brings you joy and fulfillment.
What’s the best way to build strong relationships with colleagues and collaborators?
The best way to build strong relationships with colleagues and collaborators is to communicate openly, listen actively, and show respect and empathy. By fostering a culture of trust and collaboration, you can create a supportive and inclusive work environment where people feel valued and empowered. It’s important to be transparent, honest, and reliable in your interactions and to treat others with kindness and compassion.
What’s the most important lesson you’ve learned about leadership in times of crisis?
The most important lesson I’ve learned about leadership in times of crisis is the value of empathy and communication. In times of uncertainty and upheaval, it’s crucial for leaders to show compassion, understanding, and support for their teams. By listening to their concerns, addressing their needs, and providing clear and transparent communication, you can help your team navigate challenges and stay resilient in the face of adversity. It’s important to lead with empathy and integrity and to inspire confidence and trust in your leadership.
What’s the best way to stay resilient and motivated in the face of adversity?
The best way to stay resilient and motivated in the face of adversity is to focus on your purpose, values, and goals. By staying connected to your why and reminding yourself of the impact you’re making, you can stay energized and committed to overcoming obstacles and achieving success. It’s important to maintain a positive attitude, seek support from others, and practice self-care to stay mentally and emotionally strong in challenging times.
What’s the most important lesson you’ve learned about balancing work and life?
The most important lesson I’ve learned about balancing work and life is the value of setting boundaries, prioritizing self-care, and making time for what matters most. It’s easy to get caught up in the demands of work and neglect your personal well-being, but it’s essential to take breaks, recharge, and spend time with loved ones to maintain a healthy balance. By setting clear boundaries, delegating tasks, and practicing mindfulness, you can create a harmonious and fulfilling life that supports your well-being and success.
What’s the best way to cultivate resilience and mental toughness in yourself and your team?
The best way to cultivate resilience and mental toughness in yourself and your team is to practice self-awareness, self-care, and emotional intelligence. By understanding your strengths, weaknesses, and triggers, you can build resilience and cope with stress and adversity more effectively. It’s important to prioritize mental health, seek support when needed, and develop healthy coping strategies to stay emotionally strong and mentally resilient. By fostering a culture of well-being, empathy, and vulnerability, you can create a resilient and high-performing team that thrives in challenging situations.
What’s the most important lesson you’ve learned about leading through change and uncertainty?
The most important lesson I’ve learned about leading through change and uncertainty is the value of adaptability, agility, and clear communication. In times of disruption and transformation, it’s crucial for leaders to be flexible, innovative, and responsive to new challenges and opportunities. By staying nimble, open-minded, and proactive, you can lead your team through change with confidence and clarity. It’s important to communicate openly, listen actively, and provide guidance and support to help your team navigate uncertainty and stay focused on their goals.
What’s the best way to foster a culture of innovation and creativity in your organization?
The best way to foster a culture of innovation and creativity in your organization is to encourage curiosity, experimentation, and collaboration. By providing opportunities for employees to explore new ideas, take risks, and learn from failure, you can spark creativity and drive innovation. It’s important to create a safe space for team members to share their thoughts, challenge assumptions, and think outside the box. By celebrating diversity, valuing different perspectives, and rewarding bold thinking, you can create a culture of innovation that inspires your team to push boundaries and drive positive change.
What’s the most important lesson you’ve learned about building a strong brand and reputation?
The most important lesson I’ve learned about building a strong brand and reputation is the value of authenticity, consistency, and trust. In today’s competitive marketplace, it’s essential for companies to be transparent, reliable, and customer-centric in order to build loyalty and trust with their stakeholders. By delivering on your promises, being true to your values, and engaging authentically with your audience, you can create a strong brand that resonates with customers and stands the test of time. It’s important to prioritize reputation management, stakeholder engagement, and corporate social responsibility to build a brand that is respected, admired, and trusted by all.
What’s the best way to inspire and motivate your team to achieve their goals and reach their full potential?
The best way to inspire and motivate your team to achieve their goals and reach their full potential is to lead by example, provide mentorship, and create a culture of empowerment and accountability. By setting high standards, demonstrating commitment, and fostering a growth mindset, you can inspire your team to do their best work and strive for excellence. It’s important to recognize and celebrate their achievements, provide constructive feedback, and support their professional development to help them grow and succeed. By investing in their skills, nurturing their talents, and empowering them to take ownership of their work, you can motivate your team to achieve their goals and reach their full potential.
What’s the most important lesson you’ve learned about fostering diversity, equity, and inclusion in the workplace?
The most important lesson I’ve learned about fostering diversity, equity, and inclusion in the workplace is the value of empathy, respect, and belonging. In order to create a truly inclusive and equitable work environment, it’s crucial to value and celebrate the unique perspectives, backgrounds, and experiences of all employees. By promoting diversity, equity, and inclusion in recruitment, retention, and promotion practices, you can build a diverse and inclusive team that is empowered to do their best work and contribute to the success of your organization. It’s important to listen to diverse voices, address systemic biases, and create opportunities for underrepresented groups to thrive and advance in their careers. By fostering a culture of respect, empathy, and belonging, you can create a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work.
What’s the best way to build a resilient and agile organization that can thrive in times of change and uncertainty?
The best way to build a resilient and agile organization that can thrive in times of change and uncertainty is to prioritize flexibility, adaptability, and innovation. By fostering a culture of continuous learning, experimentation, and collaboration, you can equip your team with the skills, mindset, and tools they need to navigate challenges and seize opportunities. It’s important to provide clear direction, empower employees to make decisions, and encourage them to take smart risks and learn from failure. By investing in technology, processes, and talent that enable agility and responsiveness, you can build an organization that is prepared to pivot, innovate, and thrive in the face of change. It’s important to communicate openly, listen actively, and provide support and guidance to help your team adapt to new circumstances and stay focused on their goals.
What’s the most important lesson you’ve learned about leading with integrity and ethical values?
The most important lesson I’ve learned about leading with integrity and ethical values is the value of honesty, transparency, and accountability. In order to build trust and credibility with your stakeholders, it’s essential to demonstrate integrity, fairness, and ethical behavior in all your interactions. By upholding high ethical standards, following through on your commitments, and taking responsibility for your actions, you can earn the respect and loyalty of your team, customers, and partners. It’s important to lead by example, communicate openly, and hold yourself and others accountable to the highest ethical standards. By fostering a culture of integrity, respect, and compliance, you can build a reputation for trustworthiness, reliability, and ethical leadership that sets you apart in the marketplace and earns the admiration and loyalty of all who interact with your organization.
What’s the best way to build a culture of trust, respect, and collaboration in your organization?
The best way to build a culture of trust, respect, and collaboration in your organization is to prioritize communication, teamwork, and empathy. By fostering open dialogue, active listening, and mutual respect, you can create a supportive and inclusive work environment where employees feel valued, heard, and empowered. It’s important to provide opportunities for feedback, recognition, and growth, and to celebrate diverse perspectives and contributions. By promoting trust, transparency, and accountability in all your interactions, you can build strong relationships, drive engagement, and foster a culture of collaboration and innovation that enables your team to thrive and succeed.
What’s the most important lesson you’ve learned about leading with empathy and emotional intelligence?
The most important lesson I’ve learned about leading with empathy and emotional intelligence is the value of compassion, understanding, and connection. In order to inspire and motivate your team, it’s essential
Saya biasanya menggunakan pagi hari Minggu untuk membaca dan menulis, dan siang hari Minggu (tidak selalu) untuk mengejar satu-satu dengan tim. Saya mengikuti rutinitas yang sama setiap hari dan melewatkan makan malam setidaknya lima hari seminggu.
Aplikasi atau metode apa yang Anda gunakan untuk menjadi lebih produktif?
Keponakan saya yang merupakan juara olimpiade emas, Diego, memperkenalkan saya pada Cincin Oura empat atau lima tahun yang lalu, dan saya juga menggunakan Fitbit untuk melacak kesehatan jantung [dan] tidur. Saya mengukur setiap hari apa yang membantu saya tidur lebih baik sehingga saya bisa memiliki energi untuk olahraga dan pekerjaan dan menikmati waktu luang saya (yang tidak banyak).
Siapa yang ada di “dewan pribadi” Anda – yaitu, siapa yang menginspirasi dan memotivasi Anda?
Keluarga saya adalah inspirasi terbesar bagi saya: Ibuku, Paloma O’Shea, memberi saya pendidikan yang hebat dan telah menjadi contoh kerja keras dan bercita-cita tinggi. Dia secara harfiah mendirikan Escuela Reina Sofía di sebuah garasi 25 tahun yang lalu. Saat ini peringkatnya sejajar dengan Institut Curtis dan Juilliard sebagai sekolah pendidikan musik teratas. Orkestra sekolah akan tampil di Carnegie Hall pada bulan November.
Suamiku, Guillermo Morenés, juga menjadi mitra yang luar biasa. Kami memiliki tiga anak laki-laki bersama dan membuat kesepakatan di awal bahwa kami akan berbagi tanggung jawab untuk keluarga 50/50. Dukungan ini sangat penting, dan saya tidak akan bisa seimbang antara karier dan keluarga tanpanya.
Akhirnya, Seve Ballesteros, pemain golf juara turnamen Masters dua kali, mengajari saya golf dan juga bagaimana percaya pada diri sendiri untuk tembakan Seve yang mustahil.
Menjadi pribadi, perusahaan apa yang paling Anda sukai dan mengapa?
Inditex, pemilik Zara. Saya memiliki jaket Zara €50 yang saya dapatkan delapan tahun yang lalu, yang masih saya gunakan dan sering disalahartikan sebagai Chanel. Ini adalah tujuan saya untuk Openbank digital [Santander]: bank yang bekerja untuk semua orang, dari anak muda berusia 20 tahun hingga manajer investasi hingga pensiunan yang juga merupakan merek “aspirasional”, terjangkau namun “keren” dan modis. Kemampuan Zara untuk terus berinovasi sambil mempertahankan nilai inti nya benar-benar menginspirasi.
Dan untuk mengakhiri dengan catatan yang lebih ringan: Masakan favorit Anda untuk dimasak dan dimakan?
Saya suka memasak tortilla de patatas [omelet Spanyol]. Bahan-bahannya sederhana: hanya telur, kentang, bawang, dan sedikit minyak. Lezat.
CEO Agenda memberikan wawasan unik tentang bagaimana para pemimpin berpikir dan memimpin, dan apa yang membuat mereka sibuk di dunia yang terus berubah. Kami melihat ke dalam kehidupan, pikiran, dan agenda CEO di perusahaan paling ikonik di dunia. Telusuri profil CEO Agenda lainnya.
Artikel ini muncul dalam edisi April/Mei 2025 dari Fortune dengan judul ‘CEO Agenda: A Q&A With Ana Botín’.
Cerita ini awalnya ditampilkan di Fortune.com