As Hurricane Milton approaches Florida, T-Mobile has activated its emergency operations and preparedness plan to help keep customers, communities, first responders, and others connected. The company’s network has been hardened to withstand extreme weather conditions, and emergency response teams are preparing portable generators and heavy-duty equipment to provide support where needed.
T-Mobile is working closely with federal and state public safety agencies, as well as Florida’s State Emergency Operations Center, to identify early prioritization needs after the storm. The company has temporarily closed stores and other facilities in Milton’s path to ensure employee safety, and customer calls will be rerouted to other locations.
T-Mobile has received FCC approval to operate its T-Mobile Starlink Direct-to-Cellular service over Hurricane Milton’s projected path, enabling wireless emergency alerts and SMS, including the ability to text 911. The company is also ready to support cross-carrier roaming requests from other providers.
The network modernization efforts of T-Mobile include using AI and data to support real-time response and faster recovery. The company has a team in Florida with experience in handling storms like Milton, and has taken steps to proactively strengthen its network infrastructure to reduce interruptions.
T-Mobile’s fleet of equipment, including mobile emergency operations centers, satellite cell-on-light-trucks, heavy-duty Wi-Fi and charging vehicles, portable generators, and drones, is ready to be deployed to provide critical network connectivity, power, and Wi-Fi to first responders and communities in need.
The company is coordinating with federal, state, and local authorities, including first responder agencies, to restore network coverage and capacity as needed. T-Mobile for Government is also offering Wireless Priority Service to eligible critical infrastructure customers for priority access during emergencies.
T-Mobile is committed to supporting its employees, retail stores, and communities impacted by Hurricane Milton. The company will continue to provide updates on store operations and hours, and relief support trucks will be deployed to communities where they are needed most. Additional information on T-Mobile’s emergency response efforts can be found on their website.