Kecerdasan Buatan Generatif akan Mengubah Layanan Pelanggan Selamanya. Inilah Cara Kita Mencapainya.
Injecting generative artificial intelligence (AI) into customer service is a complex endeavor that requires a systematic approach. To truly enhance the customer experience using generative AI solutions, organizations must revamp legacy processes and optimize how data is accessed, analyzed, and applied to make quicker, more informed decisions that benefit all stakeholders. This includes employees, customers, … Baca Selengkapnya