the system that Deloitte inherited from Northrop Grumman. In her deposition, Hagan said she was aware of “significant problems with the system,” including delays in processing applications and renewals, incorrect notices being sent to beneficiaries, and a lack of timely and accurate information for caseworkers. Despite these issues, Hagan said Deloitte was making improvements and working with the state to address the problems. The class-action lawsuit alleges that Tennessee violated federal law by improperly terminating Medicaid benefits for thousands of beneficiaries without giving them proper notice or a chance to appeal. The lawsuit also claims that the state failed to provide adequate assistance to beneficiaries who needed help navigating the complex eligibility system. In response to the lawsuit, Tennessee officials have defended their actions and said they are committed to providing high-quality services to Medicaid beneficiaries. A spokesperson for the Tennessee Department of Finance and Administration said the state has made significant improvements to the eligibility system and is working with Deloitte to address any remaining issues. The spokesperson also said the state is committed to ensuring that all eligible beneficiaries receive the benefits they are entitled to. The problems with Deloitte-run eligibility systems highlight the challenges that states face in managing complex government benefits programs. While contractors like Deloitte have the technical expertise to build and operate these systems, they often struggle to meet the evolving needs of states and beneficiaries. As a result, errors and delays can occur, leading to disruptions in benefits and potential harm to vulnerable populations. Advocates and officials alike are calling for greater oversight and accountability in the management of eligibility systems to ensure that all eligible beneficiaries receive the benefits they are entitled to. Until these issues are addressed, millions of Americans will continue to face uncertainty and potential harm as they navigate the complex world of government benefits.\”
