cars from its network, Norfolk Southern can improve asset utilization and reduce operating costs. This increased efficiency can drive higher returns on invested capital and improve overall financial performance. 4. Customer satisfaction: Operational improvements such as better on-time performance and faster transit times can enhance customer satisfaction and loyalty, leading to increased business from existing customers and potential new opportunities in the market. 5. Strategic positioning: A more efficient and competitive Norfolk Southern can strengthen its position in the industry and potentially pursue strategic growth opportunities, such as acquisitions or partnerships, to further expand its market presence and diversify its revenue streams. Overall, Norfolk Southern’s operational improvements have the potential to drive sustainable long-term value creation for the company and its stakeholders, positioning it for continued success in the competitive railroad industry.
